NoLogVPN Refund Policy
This page describes how cancellations, refunds, and plan-change billing are handled on the service.
Monthly Renewals and Cancellation
NoLogVPN subscriptions renew monthly until canceled. You can request cancellation from the dashboard and access continues until the end of the current paid billing period. If you also request account deletion, it is scheduled after the subscription ends and can be canceled before that date.
Refund Handling
Except where mandatory law requires otherwise, NoLogVPN does not provide prorated refunds for voluntary mid-cycle cancellations, voluntary mid-cycle downgrades, or unused remaining time in an already-started billing period.
Consumer Withdrawal Rights
Where consumer withdrawal rights apply under mandatory law, the withdrawal period is generally 14 days from contract conclusion. If the user requested immediate activation of the VPN service, any refund may be reduced proportionally to reflect service already delivered before withdrawal.
Fair Use and Withdrawal Rights
The initial traffic window, daily throttling, and reduced-speed states described in the Fair Use & Network Protection Policy are service characteristics, not a replacement for mandatory consumer rights. Any applicable refund is still assessed under the legal withdrawal and proportional-service rules.
Plan Changes
Upgrades may be billed immediately on a prorated basis. Downgrades are scheduled for the next renewal date instead of applying immediately, so a separate mid-cycle downgrade refund is not normally created.
Goodwill and Error Cases
Duplicate charges, technical billing mistakes, or clear service-side charging errors may be reviewed individually. Contact support with the account email and a short description of the billing issue.
One-Time Support Payments
Voluntary support payments are separate from subscriptions and do not purchase VPN access. Requests involving a duplicate, unauthorized, or technically erroneous charge are reviewed individually without limiting mandatory legal rights.