Subscription, Cancellation, and Billing Policy
This page explains the commercial rules users accept before a paid subscription checkout.
Service Provider / Data Controller
For GDPR purposes, MORARU ANDREI-DANIEL PERSOANĂ FIZICĂ AUTORIZATĂ is the data controller for account, payment, support, and website-related personal data.
- Legal name
- MORARU ANDREI-DANIEL PERSOANĂ FIZICĂ AUTORIZATĂ
- Legal form
- Authorised Natural Person (Romanian PFA)
- Trade Register no.
- F2026025353008
- CUI/CIF
- 54681475
- Professional headquarters
- Bucureşti Sectorul 1, Bulevardul Bucureştii Noi, Nr. 136, Etaj PARTER, Ap. 5
- [email protected]
- Website
- https://nologvpn.org
Subscription Terms
NoLogVPN subscriptions renew monthly until canceled. Registered devices can remain on your account, while simultaneous connection limits depend on the active subscription attached to your account. If more devices try to stay connected at the same time than your plan allows, the newest extra live connection is rejected automatically while the already-active sessions remain connected.
Fair Use and Network Protection
Plans are subject to a fair-use and network-protection policy. During the first 14 days, a separate initial traffic window applies: Basic up to 30 GB and Pro up to 50 GB. That full-speed allowance accrues progressively and unused allowance carries forward. If the currently accrued balance is exhausted, speed may be reduced until more allowance accrues, the window ends, or manual review changes the device state. After day 15, the remaining monthly bandwidth becomes available at normal speed. Once the full plan cap is exhausted, the connection may remain in reduced-speed mode until the cycle resets or manual review changes the device state. See the Fair Use & Network Protection Policy for the fuller details.
Founding Pricing Scope
Founding pricing is tied to the active subscribed plan. If you keep the same plan active, that plan's founding price remains locked. If you later switch to a different plan after public pricing changes, the different plan may use its then-current live price instead of automatically inheriting the older founding price from the previous plan.
Cancellation
You can request cancellation from the dashboard. Cancellation stops future renewal and access continues until the end of the current paid billing period unless the subscription is canceled immediately as part of account deletion.
Plan Changes
Upgrades from BASIC to PRO may be billed immediately on a prorated basis. Downgrades from PRO to BASIC are scheduled for the next renewal date instead of applying immediately. Registered devices stay on the account across plan changes, but simultaneous connection limits change with the active plan. After a downgrade takes effect, the newest extra live connection is rejected automatically if the active plan's limit is exceeded.
Immediate Service Start
When you continue to checkout, you request immediate activation of the digital VPN service after payment succeeds.
Checkout Name Attestation
The name typed at checkout must be the customer's legal or billing full name, or the full name of a person authorized to subscribe for the payer. The typed name is recorded as the customer's electronic signature for the subscription consent record.
Withdrawal and Refund Handling
Where applicable consumer withdrawal rights apply, the withdrawal period is generally 14 days from contract conclusion. Where the user requested immediate activation, any refund may be adjusted proportionally to reflect service already delivered before withdrawal. Except where mandatory law requires otherwise, NoLogVPN does not provide prorated refunds for voluntary mid-cycle downgrades or voluntary mid-cycle cancellations. See the separate Refund Policy for the fuller service policy summary.
Account Deletion
Deleting an account permanently removes access to the service. If a subscription is active, deleting the account also cancels it and access is lost immediately.
Consent Record
NoLogVPN stores a subscription consent record containing the selected plan, the typed checkout name, the agreement version, the checkout timestamp, and related subscription or payment references needed for account, billing, and dispute handling.
Related Policies
Review the privacy and fair-use wording that matches the current service setup, including the no-traffic-log commitments and network-protection controls.
Support Contact
For billing questions or cancellation help, contact [email protected].