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Law Enforcement

Law Enforcement Request Policy

This policy explains how NoLogVPN handles official requests and how the no-log promise limits the data available about VPN activity.

Where to Send Requests

Official requests should be sent to the service provider at [email protected]. NoLogVPN may request additional verification before responding.

What a Request Should Include

• the requesting authority's identity and official contact details
• the legal basis, case number, and official signature or confirmation
• the exact identifiers requested, such as account email address or payment reference
• a clear and limited description of the data requested
• the response deadline and secure return channel

Main Limit: No VPN Activity Logs

We do not collect, store, or monitor VPN activity logs. This means we do not store browsing history, DNS queries, destination IP addresses, traffic contents, VPN session activity, or records linking a user account to websites or services accessed through the VPN.

Limited Data That May Exist

• limited account data, such as email address, account status, and account creation time
• subscription status and payment or processor references
• support messages submitted by the user
• active device records needed to operate WireGuard, such as device name, public key, and assigned internal VPN IP
• security or account events needed to operate the service

This data is not VPN activity data and may be disclosed only if it is available and validly required by law.

Response Principles

NoLogVPN verifies requests, seeks to narrow them to the data strictly required, does not create new logs to answer retroactively, and notifies the user when legally permitted.

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